Terms of Service

1. Service Overview

GOL Productions provides Triage-as-a-Service (TaaS) and Autonomous SRE solutions. Our platform monitors, diagnoses, and autonomously stabilizes software infrastructure through our Level 4 Triage Engine.

2. Pricing & Wallet System

3. Autonomous Operations, Experimental Nature & ACL-Compliant Liability

You acknowledge that the Autonomous Triage Engine interacts directly with your codebase and production cluster, and provides experimental, AI-synthesized code patches. You explicitly assume 100% of the risk when deploying this code to your production cluster or repository. The output of the Engine is advisory and untested until validated and deployed by you.

To the maximum extent permitted by the Australian Consumer Law (ACL), our liability for any safety defects, architectural misalignments, or performance failures in the generated code is limited to either resupplying the service or a credit of the $1.20 USD API fee to your API key balance. The final responsibility for production stability rests entirely with the client.

4. Intellectual Property & AI Copyright Disclosure

All patches, fixes, and architectural optimizations generated by the Engine are assigned to you as a "work-for-hire" equivalent upon generation. However, you acknowledge that under current Australian law, fully AI-generated code may have limited copyright protections without demonstrable human authorship. We maintain only the underlying Engine logic and patterns used to generate such fixes.

5. Zero-Retention Commitment

We do not store client code. All analysis runs in volatile memory. We do not use client source code to train models for competitors. Each engagement is an isolated, immutable environment.

6. Refund Policy (ACL)

Pre-Paid Credits (Pay-Per-Rescue): Except as required by law (including the Australian Consumer Law), all API key top-ups are strictly non-refundable due to the immediate computing costs and LLM logic provisioning required for each rescue. Unused credits remain on your API key indefinitely and do not expire.

The GOL IDE Package (SaaS Subscription): Because The GOL IDE Package is a digital good providing immediate downloadable utility—and inherently functions strictly as an immutable local verification gate rather than a generative editing tool—all subscriptions are strictly non-refundable for change of mind or unused subscription periods once purchased. For users in the EU and UK: By purchasing, you expressly consent to the immediate supply of digital content and acknowledge that you lose your 14-day right of withdrawal once the download or streaming has begun. Except as required by law (including the Australian Consumer Law for major technical failures), you acknowledge that you are receiving immediate access to proprietary intellectual property and waive your right to a refund. You may cancel your subscription at any time to prevent future billing.

Disputes: If you believe a rescue was not executed correctly, contact dev@golproductions.com. At our discretion, we may issue a credit to the disputed key.

7. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. To the maximum extent permitted by law (subject to Australian Consumer Law guarantees that cannot be excluded), GOL Productions expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We specifically disclaim any warranty regarding code safety, correctness, or non-destructive execution. We do not warrant that the Engine will not introduce new bugs, performance regressions, data loss, or security vulnerabilities, nor that the service will be uninterrupted.

8. Limitation of Liability

To the maximum extent permitted by applicable law (including the ACL), in no event shall GOL Productions, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data loss, downtime, revenue, business opportunities, or goodwill, arising out of or in connection with the use or inability to use the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to these Terms, the execution of the Engine, or the deployment of generated code shall be limited strictly to the total amount paid by you for the specific API call giving rise to the claim (e.g., $1.20 USD), or $10.00 USD, whichever is greater.

9. Indemnification

You agree to indemnify, defend, and hold harmless GOL Productions and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property or privacy rights; or (d) any downtime, data loss, systemic failure, or claim that code submitted by you or patched by the Engine caused damage to a third party or your own infrastructure.

10. No Service Level Agreement (SLA)

Given the unpredictable execution times of autonomous LLM reasoning and third-party API dependencies, GOL Productions provides no Service Level Agreement (SLA) for uptime, API latency, or response times. The API is provided on a "best-effort" basis without guarantees of availability.

10. Acceptable Use Policy

You agree not to use GOL Productions for any unlawful, malicious, or abusive purpose. The following are strictly prohibited:

• Submitting malicious code designed to exploit, attack, or compromise the Engine or its infrastructure.
• Sharing, reselling, or redistributing API keys or account credentials to unauthorized third parties.
• Attempting to reverse-engineer, decompile, or extract the proprietary logic of the Triage Engine.
• Using the Service to generate patches for illegal, harmful, or unethical software.
• Exceeding rate limits through automated circumvention tools or scripts.

Zero Abuse Tolerance: Violation of this policy will result in immediate account termination without refund.

11. Account Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without prior notice, for conduct that we determine violates these Terms, is harmful to other users, to us, or to third parties, or for any other reason. Upon termination, your right to use the Service ceases immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

12. Force Majeure

GOL Productions shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government actions, power failures, internet or telecommunications failures, DDoS attacks, or failures of third-party cloud infrastructure providers (including Cloudflare, Stripe, GitHub, Anthropic, and Google APIs).

13. Age Restriction

The Service is intended for use by individuals who are at least 18 years of age and have the legal capacity to enter into binding agreements. By using GOL Productions, you represent and warrant that you meet this requirement.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to the address associated with your account. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

15. Governing Law

These terms are governed by the laws of Australia. Disputes are subject to the exclusive jurisdiction of the courts in Australia. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Western Australia, Australia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. You agree to submit to the exclusive jurisdiction of the courts located in Perth, Western Australia, to resolve any legal matter arising from these Terms.